Support
Stuck, found a bug, or have a question about Pro? We read every email.
Write to us at hello@pipdot.app. A real person answers, usually within two working days. If something isn’t working, tell us which device you’re on (iPhone, Mac, PC or the browser) and what you expected to happen.
Common questions
- Do I need an account? No, not on the iPhone or your computer. An account is only for Pro, so your devices can stay in sync.
- Where is my data? On Free, on your device. With Pro, your tasks and notes are also stored in the EU (Frankfurt) so your devices can share them.
- Where are my notes? Plain Markdown files in your Pip Notes folder.
- What do you collect? The privacy notice lists all of it.
Cancelling Pro
Bought on the iPhone. Apple handles the subscription. Cancel in iPhone Settings › your name › Subscriptions › Pip. Refunds for iPhone purchases go through Apple, at reportaproblem.apple.com.
Bought on pipdot.app or in Pip on your Mac or PC. Cancel from Pip (Pip Pro › Manage subscription, from the account menu in the sidebar), from the Lemon Squeezy receipt email or customer portal, or by writing to us. Within 14 days of any payment you get all of it back: see Refunds.
Either way, Pro stays on until the end of the period you’ve paid for, and your tasks and notes stay on your devices.
Deleting your account
In Pip, go to Settings › Account › Delete account. That deletes your account and your synced tasks and notes from our servers; what’s on your devices stays. If you bought Pro on the iPhone, cancel it in iPhone Settings too, because Apple keeps billing until you do. You can also ask us by email.