Refunds
How to get your money back, and when.
The short version. If Pro isn't right for you, write to us within 14 days of any payment and you get all of it back. No forms, no questions. Bought on the iPhone? Apple handles that refund: see section 7.
1. The trial comes first
Monthly and Yearly Pro start with 14 days free, on the iPhone, the Mac and the PC; Lifetime has no trial, but the 14-day refund below covers it. If you cancel before the trial ends, nothing is charged. Pip goes back to Free on your devices and your tasks and notes stay where they are.
2. 14 days after any payment
For Pro bought on pipdot.app or in Pip on your Mac or PC, you can ask for a full refund within 14 days of any Pro payment:
- the first payment after your trial,
- any monthly or yearly renewal,
- a lifetime purchase.
The 14 days start on the day the payment is taken, as shown on your receipt.
3. How to ask
Email hello@pipdot.app from the address you bought with, or include your order number from the receipt. Replying to your receipt email works too. We process refunds within 3 working days.
Lemon Squeezy, the merchant of record for Pro, issues the refund to the card or account you paid with, including any VAT. Depending on your bank, it can take 5 to 10 working days to show up.
4. What happens after a refund
Pro ends when the refund is issued and Pip goes back to Free. Your tasks stay on your devices and your notes stay in your Pip Notes folder. Your account and synced copy remain until you delete them, so you can come back to Pro later, and you can delete them at any time, as described in the privacy notice.
5. After 14 days
After 14 days a payment is normally not refunded, but you can cancel at any time so the next renewal isn't charged, and Pro stays active until the end of the period you've paid for. We will always refund, whenever you notice it, if you were charged twice, charged after you cancelled, or charged because of a mistake on our side, and whenever the law gives you the right to a refund, for example if Pip doesn't work as described.
6. Your right of withdrawal in the EU
If you are a consumer in the EU, you have a legal right to withdraw from an online purchase within 14 days. For digital services such as Pro, you may normally have to pay for the part you already used. We don't ask for that: within 14 days you get the full amount back. This policy is meant to give you at least what the law gives you. If the law gives you more, the law applies.
7. Purchases on the iPhone
The iPhone app is a free download. If you buy Pro inside it, Apple is the seller: Apple takes the payment and handles refunds under its own terms, so we can’t refund an App Store purchase ourselves. Ask Apple at reportaproblem.apple.com.
Monthly and Yearly Pro on the iPhone start with 14 days free, as Apple’s introductory offer. Cancel before it ends in iPhone Settings › your name › Subscriptions › Pip and nothing is charged. We'll help if you get stuck.
8. Contact
Catalin Vintila, an individual developer based in the United Kingdom. Email: hello@pipdot.app.